Booking.com is one of the biggest online travel agencies out there and makes it super easy to book accommodations all over the world. One of the features that stands out is the “Pay at Property” option which gives travelers more flexibility. In this post we’ll break down how it works, the benefits and what travelers and property owners need to know.
What is “Pay at Property” on Booking.com?
The “Pay at Property” option allows guests to book without paying upfront. Instead they pay at the property upon arrival or during their stay. This is perfect for travelers who want to pay in person or have more control over the booking process.
How “Pay at Property” works
- Booking the Accommodation: When you’re browsing accommodations on Booking.com you’ll see some listings with “Pay at Property” or similar text. This means you can delay payment until you arrive.
- Providing Payment Details: Although you’re not charged upfront, Booking.com will ask for credit or debit card details during the booking process. This is to secure the booking and prevent no-shows.
- Payment at Check-in or Check-out: Depending on the property’s policy you’ll pay at check-in or check-out. Accepted payment methods vary and can be cash, credit cards or digital payment options.
- Currency: Make sure you know what currency the property charges in. Exchange rates and extra fees apply if you’re traveling internationally.
- Cancellation Policies: “Pay at Property” doesn’t mean you’re exempt from cancellation policies. Read these carefully to avoid being charged if you need to change your plans.
Benefits “Pay at Property” for Travelers
- Flexibility: Book without an upfront financial commitment.
- Reduced Risk: Don’t pay upfront for bookings that may need to change.
- Convenience: Pay your way upon arrival.
For Property Owners
- Enable the Option: Property owners can turn on the “Pay at Property” option in their Booking.com extranet account. Guests will then have the option to pay later.
- Securing Bookings: Guests don’t pay upfront but card details are taken to secure the booking. Properties can pre-authorise cards to check validity and prevent no-shows.
- Payment Collection: Owners of the property collect payments themselves, either at check-in or check-out. Make sure to communicate accepted payment methods and any associated fees to guests in advance.
- Cancellations: Owners can charge cancellation fees as per their Business policies. Clear communication of these terms helps prevent disputes.
For Property Owners
- More Bookings: This option attracts more guests, especially those who are hesitant to pay upfront.
- Control over Payments: Collecting payments yourself means you can provide better customer service.
- Better Guest Experience: Guests love the flexibility and trust this option gives them.
Things to Keep in Mind
- No-Shows: Since guests don’t pay upfront, there’s a higher chance of cancellations.
- Currency and Fees: Ensure clarity regarding the currency and any additional fees to avoid misunderstandings between both parties.
- Communication: Both parties should clearly understand the payment terms, cancellation policies, and check-in requirements.
Conclusion
Booking.com’s “Pay at Property” option is a convenient feature that benefits both travelers and property owners. Travelers enjoy flexibility and reduced financial commitment, while property owners can attract more bookings. By understanding how it works and being mindful of associated policies, you can make the most of this payment method on your next trip or for your accommodation business.
